You can remove single sites by clicking the “Remove” button and selecting a site. Step 4: You will see a list of websites that store cookies. Please note that if you change your cookie preferences in Safari or remove the cookies in your browser, this might remove or change the cookie settings in your other applications including your Dashboard. Step 7: Close your “Options” window Instructions for Apple Safari Step 6: In the next dialog box that warns you about clearing all cookies and site data, click the “Clear Now” button at the bottom Make sure that “Cookies and Site Data” are checked and click the “Clear” button at the bottom The partial icons that are visible will function but I can. The only way to close Acrobat is to close the window via the Windows taskbar at the bottom of the screen. When I try to click in that area it activates whatever application is running behind the Acrobat window. Step 5: The “Clear Data” dialog box appears. The menu bar and top portion of the tool bar will not display on Acrobat DC. Step 4: Under the “Cookies and Site Data” heading click on the “Clear Data” button on the right side Step 3: Click on “Privacy and Security” on the left hand side Step 1: In the top right corner of your browser window (under the x), click on the triple bar or “hamburger/pancake/Oreo icon” for settings/options Sometimes, the full-screen mode can cause the toolbar to disappear. Step 7: The last window open will be the Internet properties dialog box. Step 3: The same “Internet Options” dialog box appears as if you went through the Control panel Step 2: Choose “Internet Options” on the drop down menu Step 1: In the top right corner of your IE browser window (under the x), click on the gear (settings/options) icon Step 6: Click the delete button at the bottom of the dialog box. Step 5: The “Delete Browsing History” dialog box will appear, click the “Cookies and website data” checkbox Step 4: Under the General Tab’s “Browsing history” header, you will see “Delete temporary files, history, cookies, saved passwords…” Click “Delete” Step 1: Press the Windows Start button in the lower left hand corner Step 7: You can now click the blue “CLEAR DATA” button at the bottom Internet Explorer (IE) Open Google Chrome after waiting for a few seconds. Select End task after right-clicking on Google Chrome to end Google Chrome-related processes. In the Processes tab, find Google Chrome process. Step 6: Click “Cookies and other site data” Open Task Manager by pressing Ctrl + Shift + Tab keys simultaneously. Step 5: A dialog box pops up where you will have the “Basic tab” highlighted and the time range will have a drop down menu. Step 4: Under “Privacy and Security,” click on “Clear browsing data” Step 3: Scroll to the bottom and click “Advanced” Step 1: In the top right corner of your browser window (under the x), click on the 3 vertical dots Once you have gone through all the steps, re-open your browser and log into Canvas. Before you begin troubleshooting, please close all the windows of the particular browser. Please make sure that you are using the latest versions of the browsers below. Please follow the instructions below to clear the cookies for your desired browser. Step 2: Use the left pane to switch to the ‘Reset and clean up’ tab. If you are receiving an “Error 500 – Internal Server Error” message while trying to log into Canvas, you will need to clear the cookies on your web browser to resolve this issue. Step 1: In Chrome, click the menu icon in the top right corner and select Settings from the list.
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